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Business Continuity Planning | Pillar Wealth Management, LLC

In order to comply with government regulations, affecting all investment advisory firms (including ours), put in place due to 9/11, Pillar Wealth Management, LLC. has developed a Business Continuity Plan (BCP) on how we will respond to events that significantly disrupt our business.   Since the timing and impact of disasters and disruptions is unpredictable, we will have to be flexible in responding to actual events as they occur.   With that in mind, we are providing you with this information on our business continuity plan.

Contacting us — If after a significant business disruption you cannot contact us as you usually do at (925) 407-0320, you should go to our website at PillarWM.com.   If you cannot access us through either of those means, you should contact your custodian, Schwab, TD Ameritrade or Fidelity at the number on your investment statement or at www.Schwab.comwww.TDAmeritrade.com or www.fidelity.com.

Our Business Continuity Plan — We plan to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operation assessment, protecting the firm’s books and records, and allowing our customers to transact business.   In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.

Our business continuity plan addresses: data back up and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulations; alternate physical location of employees; critical supplier, contractor, bank and counter-party impact; regulatory reporting; and assuring our customers prompt access to their funds and securities if we are unable to continue our business.

Our custodians back up our important records in a geographically separate area.   While every emergency situation poses unique problems based on external factors, such as time of day and the severity of disruption, we have been advised by our custodians that their objective is to restore their own operations and be able to complete existing transactions and accept new transactions and payments within a short period of time.   Your orders and requests for funds and securities could be delayed during this period. Varying Disruptions – Significant business disruptions can vary in their scope, such as only our firm, a single building housing our firm, the business district where our firm is located, the city where we are located, or the whole region.  

Within each of these areas, the severity of the disruption can also vary from minimal to severe.   In a disruption to only our firm or a building housing our firm, we will transfer our operations to a local site when needed and expect to recover and resume business within one day.   If the significant business disruption is so severe that it prevents us from remaining in business, we will assure our customer prompt access to their funds and securities.

For more information – If you have questions about our business continuity planning, you can contact us at (925) 407-0320 or via email at [email protected].


Haitham “Hutch” E. Ashoo Founder & CEO

Christopher G. Snyder

Founder & Senior Vice President