10 Questions To Ask Your Wealth Manager And The Answers You Want

by Hutch Ashoo and Chris Snyder · Updated November 2, 2021 · 8 min read ✦

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For anyone with ultra high net worth, the stakes are simply too high to get this one wrong.

Choosing the wrong wealth manager can mean losing tens of millions you wouldn’t have lost. It can also mean missing out on tens of millions you would have gained and protected.

And you know that. You know what’s at stake, because it’s your money. You earned it, and you want it to serve the purposes, dreams, goals, and ambitions it enables you to pursue.

After reading this post, you’ll be armed with questions to ask in your wealth manager interview that will help you get closer to that goal.

Pillar Wealth Management has helped families just like yours for thirty years. We’ve handled portfolios ranging from $5 million in assets up to $500 million, and managed them through rises and falls in the market.

High net worth individuals and families have come to us with portfolios decimated by recessions and by ineffectual and non-attentive advisors.

As we talked to more and more people like this, we began noticing some patterns. Certain issues – some of which get revealed by asking these 10 questions of any potential financial advisor –didn’t get brought up before they signed up with advisors who would go on to ‘manage’ their portfolios while they imploded during a recession, and also underperformed even in good times.

Do you get how important these questions are?

Had these questions been raised from the start, many of these affluent investors could have recognized that this was not the financial advisor who would be able to deliver the long term, worry-free financial serenity they wanted.

Trust, knowledge, and insight means something in the world of wealth management, and you need to determine which advisors can deliver on what matters most.

Based on our experience, we created two resources to help you explore the issue. 

First up are the ten wealth management questions and answers to ask before you hire a wealth manager, which you’ll find below.

Second, get 7 secrets book – Ultimate Guide to Choosing the Best Financial Advisor for Investors with $5 Million to $500 Million Liquid Assets – a free eBook with seven warning signs to look out for when choosing a wealth manager or financial advisor.

Here are the ten most essential questions to ask a wealth manager before you choose to work with them, the answers you want to hear, and why.

If you want to hear our answers, or need a new wealth manager now and want to speak with an expert, schedule a call with one of our founding wealth managers by clicking here or using the form above.

10 Questions to Ask Your Next Wealth Manager

questions to ask wealth manager

1. What is your minimum asset requirement?

It starts with this:

If you’re a high net worth or ultra high net worth individual, you want a financial advisor who works exclusively with people like you. That person will often call themselves a wealth manager.

If you’re the only millionaire on your financial advisor’s client list, they will probably not have the experience to effectively serve you in the ways unique to people of your financial caliber. You need somebody capable of improving your portfolio performance, not somebody who’s still learning.

Answer You Want to Hear: $5 million or more.

wealth management questions

2. How long have you been a wealth manager?

Be careful that you ask this question right.

You don’t care when they graduated college or got their licenses and credentials. You don’t care when they began their career in financial planning.

You want to know how long they’ve been working with high net worth clients as a wealth manager.

Yes, everyone has to start somewhere.

But let’s get real:

No army puts a fresh-out-of-bootcamp soldier in command of an entire mission.

Get a wealth manager with enough experience to set your mind at ease. Keep in mind that some firms may boast years of experience, but not every advisor on their team has the same amount.

Don’t take the risk.

Don’t risk ending up with a newer advisor managing your portfolio.

Answer You Want to Hear: At least 10 years. Answers may vary.

wealth management questions and answers

3. How long do your clients stay with you on average?

This is huge:

When it’s working, wealth management is a decades-long relationship. Your confidence in your wealth manager should increase if he’s had clients work with him all the way to the end of their lives.

That kind of loyalty and commitment indicates this wealth manager’s clients feel at peace about their long term financial security and their investment performance. But if he has clients jumping in and out every couple years, that’s a serious warning sign.

Answer You Want to Hear: Close to the wealth manager’s years of experience. If he has 20 years of experience, look for clients who’ve been with him for over ten years on average. If 30 years of experience, then over 20 years average.

wealth management questions to ask

4. Are you a fiduciary?

This one’s simple. Yes. You want a fiduciary.

What is a fiduciary?

A fiduciary is required to act in your best interests in all their recommendations and advice. That means they only propose a certain course of action if it benefits you. If they suggest a particular investment vehicle, they will inform you of the costs it includes. They disclose everything, hide nothing, and put your goals and optimized outcomes as their highest priority.

So that’s the good news:

You will very likely save a lot of money in costs and fees with a fiduciary. Even more, you won’t be cornered into something like an annuity that benefits the person selling it more than it benefits you. Everything will be on the table at all times.

Answer You Want to Hear: Yes.

questions to ask wealth management interview

5. What is your philosophy about active management?

This is a more complicated question to ask a financial advisor or wealth manager.

What is active management?

Active management means your wealth manager puts your money in the hands of money managers who try to outperform the market. This can include buying and selling equities with great frequency, and trying to time the market based on research, gut instincts, and personal preferences.

Strategic management is a more long-term approach that doesn’t entrust too much of your wealth to active money managers, but relies on a broader set of principles to secure your wealth.

Why is it not advisable to use too much active management? You’ll see in a bit.

But first, let’s talk fees:

The fees for strategic management are one fifth (or even less than) the fees for active management. Many active money managers charge 1% or more of the value of the investments under their control. Other managers usually charge 0.2% or even less. Sometimes much less.

Here’s why the fees matter:

The active manager must outperform not just the market, but the strategic manager too by at least this cost difference simply to produce the same net gains.

Here’s the kicker:

Hardly any of them do, especially over five and ten year periods. This is one of 7 warning signs your financial advisor is leading you on a path of financial anxiety and uncertainty.

In other words, most active managers earn lower returns, but they charge more. Does that seem like a good deal for you?

This is crazy:

In 2007 Warren Buffett bet $1 million that over the next ten years, the S&P 500 Index would outperform a group of actively managed funds. Buffett believes so strongly that active management is an unwise use of time and money that he staked $1 million of his own money on it.

Protégé Partners took him up on the bet.

Ten years later, Warren Buffett won. The S&P 500 generated average returns of 7.1% and the actively managed funds only earned 2.2%. (For the record, Buffett donated his winnings to charity).

Be like Buffet. Avoid relying solely on active management.

Answer You Want to Hear: Passive management achieves equivalent or better returns at far lower costs to you. But passive management isn’t the best way to optimize investment performance either.

What you’re looking for is what we’ve been calling strategic management, which you can hear about by talking to us or reading this free ebook on optimizing your performance. 

questions about wealth management

6. What do you do to minimize my costs?

First, if they’re a fiduciary, you already know they’re going to try to minimize your costs. That’s their job. But you need more than that. You need to know they understand the specifics of how to do this. You want examples of how much these costs can drain from your investment performance.

Ask for specifics. You want to hear about taxes, commissions, fees, and internal expenses.

You want to be shown the difference between long and short term capital gains, how short term gains are triggered by overconfident active managers, and how much you can save by avoiding them.

When you ask this question in your first meeting with a financial advisor, it gives them the chance to reveal their expertise. To show off a little.

And let’s not miss the point:

What they’re showing off are ways to save you hundreds of thousands of dollars.

Answer You Want to Hear: Use strategic management, charge no commissions or hidden fees, disclose everything, minimize taxes.

questions for wealth manager

7. How often do you update my financial plan?

This is a sad reality:

Far too many wealth managers just create your plan during your initial consultation. But then, once you’re in their fold, your plan just sits there buried in a drawer.

Even some fiduciaries do this, because they haven’t acknowledged the inescapable reality that all plans become obsolete in a matter of years.

To preserve the long term health of your portfolio and maintain peace of mind about your finances through the duration of your retirement, you want a wealth manager who updates your plan every quarter.

This allows them to:

  • Continually update your asset allocation
  • Update your goals
  • Account for significant changes in your life situation
  • Adjust for market changes
  • Rerun your long term projections

Some wealth managers do this once a year, but that’s simply not enough. Too much happens in the financial markets and in your life within a year. If they don’t update your plan every quarter, move on.

Answer You Want to Hear: Once a quarter.

questions to ask investment managers

8. Do you believe you can outperform the market?

According to the SPIVA US Scorecard, produced by Standard and Poor, 92.33% of large cap money managers, 94.81% of mid-cap managers, and 91.17% of small-cap managers failed to exceed their benchmarks in market performance over a 15-year period ending in 2017.

Long term is what counts. In a given year, anything can happen. But over 15 years (or more), which is a better approximation for how long your wealth manager will be working with you, active managers fail to beat the market, almost universally.

Yet, many financial advisors and wealth managers persist in believing they can outperform the market. And many of their clients persist in searching for that one manager who has the ‘magic touch.’

Don’t bother. It’s a waste of time.

You are highly unlikely to find someone who can consistently outperform the market AND keep your costs lower than a more strategic manager.

And here’s the thing:

Even if you did, it’s doubtful that lone star would offer expertise in all the other services you need as a high net worth individual. Those other services in many ways matter more than investment performance. This is another of the 7 warning signs your advisor is costing you money.

When you ask this question in your wealth manager interview, an insecure wealth manager who is unsure of his own position on the issue will hesitate to answer, or will exaggerate and say something about being confident that they can.

But a wealth manager who knows the facts will answer immediately, and their answer will be the one you want to hear:

Answer You Want to Hear: Highly unlikely, and that’s why I use a strategic approach.

what questions to ask a wealth manager

9. When I call with a question, who will I be talking to?

You want personal, concierge-style service. Not a random team of phone specialists hired from India. And not newbies fresh out of college handling all this ‘low level customer service’ stuff.

For anyone with ultra high net worth, there’s nothing low level about this.

You want your wealth manager on the phone when you have a question, the one who is passionately devoted to the art of protecting your wealth. That’s the person who knows you and your situation and can advise you the best.

Answer You Want to Hear: Me.

questions to ask money managers

10. How can you help me feel secure that my money won’t run out?

Even if a wealth manager gives you all the answers you want to hear on the first nine questions, chances are they will have a tough time with this last one, which relates to retirement.

And unlike the other nine, it’s fairly difficult to give you a quick answer, even for a wealth management company that does know how to provide the security you seek, such as Pillar.

In our estimation, here’s the answer you want to hear:

Long term financial security – having the confidence that your money will never run out as long as you live – can be found only by applying rigorous stress tests to your portfolio.

For us, this means running 1000 possible simulations based on real world scenarios, including things like never-before-seen extreme scenarios such as a terrorist attack during a Great Recession while you’re unemployed due to a medical crisis.

We run these stress tests based on market performance data that dates back to 1925 – before the Great Depression. History has shown how markets performed through depressions, wars, one-day flash crashes, inflationary periods, and political upheaval here and around the world. This data is in the record.

Our approach capitalizes on that data, using it to project how well your portfolio holds up in 1000 possible scenarios. Few other stress tests compare to the rigor of this one.

What we look for:

If your portfolio remains healthy, and your goals intact, through 75-90% of these scenarios, we consider you on track and secure for the future. In that instance, you can rest easy and know you’re taken care of.

If your portfolio falls outside that Comfort Zone, either above it or below it, we discuss with you options for adjusting your plan that will get your portfolio back within the Comfort Zone.

We can accomplish this in part because we adjust your plan every quarter already.

If you ever do fall outside the Comfort Zone, we will know it within a couple months and can make the necessary adjustments while they’re still relatively painless.

If we waited a year, or five years, before discovering you were no longer financially secure, the steps required to repair your portfolio would be much more drastic.

For more information on how to protect your ultra-high net worth portfolios, check out our free book.

Answer You Want to Hear: See above.

If you’re struggling to find a financial advisor who answers all ten questions correctly, reach out to Pillar Wealth Management for a conversation about your family’s needs.

To review, here are the 10 questions to ask your wealth manager, and the answers you want to hear:

1.What is your minimum asset requirement?

$1 million or more.

2.How long have you been a wealth manager?

At least 10 years. Answers may vary.

3.How long do your clients stay with you on average?

Close to the wealth manager’s years of experience. If he has 20 years of experience, look for clients who’ve been with him for over ten years on average. If 30 years of experience, then over 20 years average.

4.Are you a fiduciary?

Yes.

5.What is your philosophy about active vs passive management?

Strategic management – not passive or active – achieves equivalent or better returns at far lower costs to you.

6.What do you do to minimize my costs?

Use strategic management, charge no commissions or hidden fees, disclose everything, minimize taxes.

7.How often do you update my financial plan?

Once a quarter.

8.Do you believe you can outperform the market?

Highly unlikely, and that’s why I use a more strategic approach.

9.When I call with a question, who will I be talking to?

Me.

10.How can you help me feel secure that my money won’t run out?

See above.

Want to speak with a wealth manager who gives you all ten answers you want to hear? Start a Conversation with Pillar